Annotated Bibliography

, October). The influence of service quality on customer retention: A systematic review in the higher education. In International Conference on Advanced Intelligent Systems and Informatics (pp. 404-416). Springer, Cham.

Strategic human resource management and the HR scorecard.

Halal tourism: travel motivators and customer retention. Journal of Travel & Tourism Marketing, 36(9), 1012-1024.

A Study on Designing HR Scorecard with Special Reference to An Auto component Production Company Mr. S. Alavudeen.


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