Conflict is a natural part of organizational life. It can lead to positive outcomes, including better-quality decisions, but it also has the potential to lead to negative outcomes if it is not properly handled. The conflict process includes several elements that define the direction and magnitude of the conflict. Disagreements, emotions, and escalation all play important roles and suggest optimal conflict management strategies. Fortunately, most managers can learn the necessary skills for effective conflict management. A variety of conflict management strategies and skills can be used to help keep a conflict from escalating.
- After reading Chapter 10 ( Griffin, R. W., Phillips, J. M., & Gully, S. M. (2020). Organizational behavior: Managing people and organization (13th ed.) answer the following questions in your own words:
- Define in your own words the four main areas of skill development in conflict resolution.
- Do you think that a persons ability to successfully resolve conflict is related to his/her effectiveness as a leader? Why?
- Discuss a time where you had to resolve a conflict and what was the result.
